You may cancel your subscription at any point in time. All cancellations requests are done within the self-serve in-app cancellation button found within your Subscription tab of your Account Settings. Once your request is received, you will be contacted by our Customer Success team to complete the cancellation process.
Please note that you must cancel your subscription before it renews for a subsequent billing period in order to avoid being charged for the following period’s subscription fees. If you cancel your subscription, the cancellation will become effective at the end of the current monthly subscription period.
AdvisorStream charges and collects in advance for use of our service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, AdvisorStream will calculate the amount with the first payment due upon signing up.
All subscriptions monthly, quarterly and yearly renew automatically on their renewal date according to date of purchase until cancellation.
Refunds will not be provided for any subscription, we do not provide credits, refunds or prorated billing for subscriptions that are canceled mid-month. In such circumstances, you will continue to have access to your AdvisorStream account until the end of the monthly billing cycle.
Contact us: If you would like to request additional information regarding the refund policy, please contact us at firstname.lastname@example.org.