How Come My Client Cannot See the Images in my Newsletter

There are three primary reasons recipients may not see images in your emails/newsletter:
1) Their email client is blocking externally hosted images
2) Their email client doesn't support images, or
3) A firewall is blocking access to our image servers.

 

Blocked Images
To keep email sizes down and increase deliverability, images in emails are hosted on our servers, instead of being sent with the email. Email clients refer to these as "remote" or "external" images and may be set to display images in:
·      No emails
·      A specific email (as an exception if images are set not to display)
·      All emails from a specific or trusted sender, or
·      All emails

All desktop and webmail clients have settings like this, which might be applied based on personal preference, or controlled by a system administrator. In any case, it's not possible for you to override these settings, so your best strategy for dealing with image blocking is:
·      Keep your subscriber list well maintained and engaged with premium content they want to view.
·      Don't use emails based solely on images, include text as well.
·      If the image is found online, include a web version link in the email.

 

Background Image Compatibility
While background images are supported in a number of email clients, they currently will not display in:

Background images can also be affected by image blocking.

 

Strict Firewalls
Strict firewall rules, such as those found in banks, universities, and government organizations, may block our image hosting domains. In this case, the recipient's firewall administrator will need to change the firewall rules for them to be able to see images.