There are a few ways in which you can determine who has unsubscribed from your newsletter communications.
Unsubscribed contacts will automatically be removed from receiving further communications and do not count towards your overall contacts limit. We encourage you to keep all unsubscribes within the system so that you have a record and do not accidentally re-uploaded them.
Option 1: Viewing your Unsubscribes from Within Contacts
Step 1: From the purple navigation bar click on Contacts
Step 2: From the frequency preference drop-down click Unsubscribe. A list will generate showing all contacts who have unsubscribed.
Option 2: Exporting Unsubscribes from Reports
Step 1: From the purple navigation bar click on Reports. Scroll down to the My Newsletter section to view sent newsletters and click on the title of a newsletter to expand the information for that send.
Step 2: Click the Export to CSV. button, the file will download to your computer. The export will include a list of all contacts and their frequency preference.
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